Privacy Policy & SMS Terms

Healing Minds — Psychiatric-Mental Health Nurse Practitioner (PMHNP-BC)

Last updated: 2025

1. Introduction

Healing Minds ("we," "us," or "our") is a psychiatric mental health practice serving patients in California. We are committed to protecting your privacy, maintaining the confidentiality of your health information, and complying with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and relevant state privacy regulations.

This page explains how we collect, use, and protect your information, including how we use SMS/text messaging for appointment-related communication.

2. Practice Information

Practice name: Healing Minds

Provider: Psychiatric-Mental Health Nurse Practitioner (PMHNP-BC)

Location: Orange County, California (telehealth and in-person services by appointment)

Contact:

• Email: LRAZAVI@healingmindsmed.com
• Phone: 949-777-6469

3. Information We Collect

A. Information You Provide Directly

When you contact us or receive services, you may provide:

• Name
• Contact information (email, phone number, mailing address)
• Date of birth and demographic information
• Insurance details, if applicable
• Health-related information relevant to your care (in clinical settings only)
• Information shared through phone, secure messaging, or during visits

B. Website & Usage Data

When you visit our website, we may collect limited technical information such as:

• IP address
• Device and browser type
• Pages visited and time spent on the site

This information is used only to improve the website experience and is not used as part of your medical record.

4. Protected Health Information (PHI) & HIPAA

Any health information that identifies you and is created or received as part of your treatment is considered Protected Health Information (PHI). We are required by law to:

• Maintain the privacy and security of your PHI
• Provide you with a Notice of Privacy Practices upon establishing care
• Use and disclose PHI only as permitted or required by law

We do not disclose your PHI to third parties for marketing or sales purposes. PHI is shared only for treatment, payment, healthcare operations, or when legally required (for example, safety concerns or court orders).

5. How We Use Your Information

We may use your information to:

• Schedule and manage appointments
• Provide psychiatric evaluation, diagnosis, and treatment
• Coordinate care with your consent (e.g., with therapists, primary care providers)
• Verify insurance coverage and process payments
• Send appointment reminders and administrative messages
• Respond to inquiries you send via phone, email, or web forms
• Improve our services and website

6. SMS/Text Message Terms & Conditions

By providing your mobile phone number to Healing Minds, you may consent to receive SMS/text messages from us for the purposes described below. These messages are primarily administrative and are not used for marketing.

A. Types of Messages You May Receive

• Appointment reminders and confirmations
• Scheduling updates or changes
• Follow-up reminders related to your care
• Important office updates (e.g., closures, telehealth instructions)

B. Message Frequency

Frequency varies based on appointment activity but typically includes reminders prior to appointments and occasional follow-ups.

C. How to Opt Out

You may opt out at any time by replying:

• STOP – to stop messages
• HELP – for assistance

D. Message & Data Rates

Standard carrier message and data rates may apply.

E. Privacy & Security of SMS

SMS/text messaging is not fully secure. Please avoid sending sensitive health information or emergencies by text.

7. Cookies & Website Technologies

The website may use basic cookies or analytics tools to understand visitor use. We do not use advertising or cross-site tracking cookies.

8. Third-Party Services

We may use privacy-conscious or HIPAA-compliant vendors for telehealth, billing, scheduling, messaging, or EHR services.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards. No system can guarantee 100% security.

10. Your Rights

You may have the right to:

• Request access to your health records
• Request corrections
• Request limits on certain uses/disclosures
• Request confidential communication
• Request a copy of the HIPAA Notice of Privacy Practices

11. Minors

Services for minors are provided according to applicable laws. Parents or guardians may receive information as legally appropriate.

12. Changes to This Policy

This policy may be updated periodically. The “Last updated” date reflects the most recent revision.

13. Contact

For questions about this Privacy Policy or your privacy rights, contact:

• Email: LRAZAVI@healingmindsmed.com
• Phone: 949-777-6469